About VMC

Volunteer Management Consulting (VMC) was born of the realization that non-profit organizations are often stretched so thin that they are under-equipped for all that goes into creating and running an effective volunteer program.  Many agencies struggle with building the infrastructure for a sustainable volunteer program, finding the right volunteers, determining an appropriate screening process, managing volunteer assignments and retaining the vital volunteers they have.  VMC provides consultation and support for every component of your volunteer program and can design a customized volunteer program from the ground up or improve the effectiveness and professionalism of an existing volunteer program.


About the Consultants

Traci Lato-Smith, CVA
Principal Consultant

Traci Lato-Smith Headshot
Traci Lato-Smith, a Certified Volunteer Administrator, comes to VMC with a rich background in the nonprofit world and a deep passion for volunteerism and service.  Raised in Phoenix and educated at Northwestern University in Evanston, Illinois, Traci has lived and worked in Chicago, San Francisco, St. Louis and Denver.  Traci has spent her career working with volunteers in the non-profit sector and has worked for The Denver Hospice, Denver Scholarship Foundation, St. Louis Naturally Occurring Retirement Community, A Miner Miracle, The National Conference for Community and Justice, the Anti-Defamation League of Greater Chicago, and the Boys and Girls Club of Metropolitan Phoenix.

Traci’s entrée into the nonprofit world came, quite appropriately, as a volunteer.  She transitioned into program design and management, engaging volunteers by necessity and learning to develop systems for integrating volunteers in myriad capacities to support mission-focused work.  Volunteer management became a true passion and Traci has since created vibrant volunteer programs for organizations in the fields of social justice, senior advocacy and education.  Creating volunteer programs from the ground up for small to mid-sized organizations has become a specialty, but the core concepts of establishing a sound and supportive system for engaging community members in service to an organization’s mission translate universally.  Traci has also developed a niche in improving utilization of volunteer data management systems, in particular The Raiser’s Edge, a Blackbaud product.

In addition to her professional work in the field of volunteer engagement, Traci volunteers her own time in a variety of ways.  She is a former member of the Board of Directors for Denver DOVIA (Directors of Volunteers In Agencies), has presented multiple times at both the Colorado Nonprofit Association Fall Conference and the Colorado Conference on Volunteerism, and volunteers weekly at a local retirement home.


Heather Scott
Salesforce Implementation Consultant

Heather Scott - headshot image
As a nonprofit technology professional for the past 14 years in Denver, Heather has expertise in the areas of project management, process analysis, database implementation and management, including Salesforce and Raiser’s Edge, and is a Salesforce certified administrator. She finds great satisfaction in helping nonprofit organizations achieve their mission through the strategic use of technology.