That login screen telling you the password is wrong is probably not the password at all: the cause is more often a saved autofill entry that no longer matches the account. A withdrawal that sits in pending longer than you expected usually comes from an unfinished account check rather than from the money itself.

Locked account and rejected sign-in attempts

The screen returns an error, or the account shows as locked after several tries in a row.

• Autofill has saved an old password in the browser.
• Caps Lock or a keyboard layout is altering typed characters.
• Too many wrong entries triggered a temporary lock.
• A second browser tab still holds the previous session.
• The email address on record differs from the one typed.

1. Type the credentials by hand instead of accepting autofill.
2. Clear the saved entry for the site in your browser settings.
3. Switch Caps Lock off and check the keyboard language.
4. Close every other tab that has the site open.
5. Reset the password through the recovery form on the sign-in page.
6. Set a new password that you have not used on other sites.
7. Wait out the temporary lock before trying again, since repeated attempts extend it.
8. Open the sign-in page in a private window to rule out stored data.
9. Try the phone browser on mobile data instead of home Wi-Fi.
10. Confirm the email address in your profile matches the one you type.
11. Turn off any password manager that fills fields automatically.
12. Note the exact error text so support can locate the attempt.
13. Sign in once more with the new password and keep the tab open.

Contact support when the recovery email never arrives or the lock does not lift after the stated wait, and include the error text and your account email.

Withdrawal requests that stay pending

The request shows as pending, and the balance has already been reduced but no money has arrived.

• Identity or address documents are still waiting for review.
• The payout details do not match the name on the account.
• Bonus funds are still tied to an active playthrough.
• A recent deposit has not fully cleared on the payment side.
• The request was sent while a bonus was in use.

1. Open the transaction history and read the status label on the request.
2. Compare the payout details with the name and address in your profile.
3. Upload any document the account pages still ask for.
4. Finish any remaining playthrough before requesting the payout again.
5. Cancel the pending request only if you accept that the funds return to the balance.
6. Re-submit after finishing the conditions, so the queue picks it up cleanly.
7. Keep the amount the same as the balance you intend to withdraw.
8. Use payout details that already belong to you, not a third party.
9. Check that no smaller request is already open at the same time.
10. Rebook a new request if the old one was cancelled by the system.
11. Save a screenshot of the status page with the request reference.
12. Log in to https://palmerbet.biz and use the message centre to send that reference with your question.

Contact support when the request has stayed pending with all documents approved and no bonus attached.

Deposits and withdrawals declined by limits

The payment window refuses the amount and points to a limit on the account.

• The amount sits below the minimum or above the maximum for that method.
• A deposit limit you set earlier is blocking the new payment.
• The account level caps how much can move in one period.
• Loss limits from a responsible play setting are still active.
• The payout exceeds what the current balance allows after fees.

1. Look at the amount field and adjust it into the range the method accepts.
2. Split a large withdrawal into smaller requests if the cap applies per request.
3. Review your responsible play settings for a cap you set yourself.
4. Lower a self-imposed limit only through the cooling-off process, not by retrying.
5. Try a different payment method that suits the amount.
6. Confirm the balance covers the request plus any deduction shown.
7. Make sure no earlier request is still open against the same funds.
8. Wait for the period your limit covers to end before retrying.
9. Keep the same currency and account holder across methods.
10. Write down the exact message the cashier shows.
11. Retry once the amount or the period fits the limit.
12. Contact support with the message text if two methods fail at the same amount.

Contact support when the limit shown on screen does not match any setting you chose.

Welcome bonus and free spins missing after a deposit

The deposit lands, but the bonus balance and the spin counter stay at zero.

• The bonus code was not entered on the deposit form.
• The deposit went in before the code was confirmed.
• The account was not marked as eligible at registration.
• A previous welcome offer was already taken on the account.
• The deposit method used is excluded from the promotion.

1. Open the bonus section and check for an unclaimed offer.
2. Enter the code on the deposit form before confirming, not after.
3. Make a fresh deposit with the code in place if the first one missed it.
4. Check that the deposit method qualifies for the offer.
5. Confirm the account email is verified, since unverified accounts hold rewards.
6. Look at the bonus history for a rejected or expired entry.
7. Free spins often need a manual start from the bonus page, so press the claim button.
8. Open the named game once to activate spins tied to it.
9. Close and reopen the browser if the counter still shows zero.
10. Sign in on the phone browser to see whether the credit appears there.
11. Keep the deposit receipt and the code you entered.
12. Contact support with both when the offer stays absent after a qualifying deposit.

Contact support when a qualifying deposit with the correct code produced no credit within the same session.

Do your first deposit and your first withdrawal on the same device and browser, with the code typed by hand, and most of these blocks never appear.